Complaints Administrator

My client is currently seeking a customer service complaints co-ordinator to provide a single point of contact for all customers in order to effectively log and process all customer complaints and material return requests in line with the company procedures.

This role requires reactive support for incoming enquiries, and proactive follow up to ensure all complaints are dealt with in a timely and professional manner to minimise costs and to maintain positive customer relationships.

To ensure all customer complaints and claims are logged and entered onto the database. To ensure all complaints are communicated to relevant process owners and to provide feedback/updates on complaint status. To prepare monthly and quarterly report data. Co-ordinate complaints meetings with relevant departments. Cover reception at lunchtime as and when required.

Ideally you need experience working within Customer Services. Ability to understand and use a range of databases. Experience of Navision ERP system. Knowledge of Microsoft Excel and Access.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Send me alerts about jobs like this.

Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions.

Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

27/02/2020

Location:

Wigan

Job Type:

Contract

Salary:

Up to £11.53 per hour

Send me alerts about jobs like this.

Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions.

Complete the form below to send this job to a friend.

Job Location

Complete the form below to report this job.