My client is currently seeking a customer service complaints co-ordinator to provide a single point of contact for all customers in order to effectively log and process all customer complaints and material return requests in line with the company procedures.
This role requires reactive support for incoming enquiries, and proactive follow up to ensure all complaints are dealt with in a timely and professional manner to minimise costs and to maintain positive customer relationships.
To ensure all customer complaints and claims are logged and entered onto the database. To ensure all complaints are communicated to relevant process owners and to provide feedback/updates on complaint status. To prepare monthly and quarterly report data. Co-ordinate complaints meetings with relevant departments. Cover reception at lunchtime as and when required.
Ideally you need experience working within Customer Services. Ability to understand and use a range of databases. Experience of Navision ERP system. Knowledge of Microsoft Excel and Access.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Posted 3 weeks ago
Up to £11.53 per hour